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Financial Services Stories - Page 212

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Pegasystems launches AI-enhanced solution for bank disputes
Generative AI

Pegasystems launches AI-enhanced solution for bank disputes

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
Pegasystems unveils AI-driven Pega Smart Investigate update
Robotic Process Automation

Pegasystems unveils AI-driven Pega Smart Investigate update

Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
Financial sector's growing focus on cloud resiliency in 2023
Disaster Recovery

Financial sector's growing focus on cloud resiliency in 2023

The Cloud Security Alliance's new report reveals that 78% of financial institutions use single-cloud systems, emphasising resilience amid rising cyber threats.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Paul Duggan appointed CEO of Money.com.au, replacing McGowan
Fintech

Paul Duggan appointed CEO of Money.com.au, replacing McGowan

Paul Duggan has been appointed CEO of Money.com.au, succeeding founder Shaun McGowan, and aims to enhance digital access to financial products in Australia.

By Imee Dequito • 2 min read • Wed, 11th Dec 2024
ProHance report shows rise in global average working hours
Productivity

ProHance report shows rise in global average working hours

ProHance's Global Productivity Benchmarking Report for 2024 highlights a rise in average working hours, increasing from 9 hours 12 minutes to 9 hours 30 minutes.

By Melania Watson • 3 min read • Wed, 11th Dec 2024
Dell foresees USD $110 billion APJ AI investment by 2028
Unified Communications

Dell foresees USD $110 billion APJ AI investment by 2028

Dell Technologies forecasts a technological shift in AI and human-computer interaction at its Predictions 2025 briefing, predicting USD $110 billion investment by 2028.

By Imee Dequito • 3 min read • Fri, 6th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
Zendesk appoints Mitch Young to lead Asia Pacific growth
Fintech

Zendesk appoints Mitch Young to lead Asia Pacific growth

Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Integrity360 acquires Adsigo to expand DACH region presence
Semiconductors

Integrity360 acquires Adsigo to expand DACH region presence

Integrity360 has acquired Adsigo, a cyber security firm, aiming to enhance its presence in the DACH region and eventually exceed EUR 135 million in revenues.

By Sean Mitchell • 3 min read • Thu, 5th Dec 2024
Ripjar study shows GenAI set to reshape AML compliance
Risk & Compliance

Ripjar study shows GenAI set to reshape AML compliance

A Ripjar study reveals over 60% of compliance teams expect Generative AI to revolutionise Anti-Money Laundering processes within two years.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024

Stories from Other Regions

Financial Services stories

FinTech Australia appoints Ross & Imam to its board
Risk & Compliance

FinTech Australia appoints Ross & Imam to its board

FinTech Australia has expanded its board with the appointments of Jodi Ross and Jodie Imam, enhancing its leadership amid a strong fintech landscape.

By Imee Dequito • 3 min read • Tue, 10th Dec 2024
Revolut applies for banking licence in New Zealand
Reserve Bank of New Zealand

Revolut applies for banking licence in New Zealand

Revolut has lodged an application to become a registered bank in New Zealand, aiming to enhance financial services for Kiwis with innovative solutions.

By Imee Dequito • 2 min read • Mon, 9th Dec 2024
UK SMBs lose GBP £11,000 on average to online fraud in 2024
Email Security

UK SMBs lose GBP £11,000 on average to online fraud in 2024

Research shows UK small and medium-sized businesses lost nearly GBP £11,000 each to online fraud in 2024, raising survival concerns among leaders.

By Shannon Williams • 3 min read • Thu, 5th Dec 2024
Newgen partners with BankVic to enhance digital banking
Digital Transformation

Newgen partners with BankVic to enhance digital banking

Newgen Software has teamed up with BankVic to elevate digital banking experiences, implementing the NewgenONE platform to enhance operational efficiency.

By Kaleah Salmon • 2 min read • Thu, 5th Dec 2024
Creating seamless borrower journeys: The automation revolution in customer experience
Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024
ResetData bolsters senior team for CBD AI factory rollout
Customer Experience

ResetData bolsters senior team for CBD AI factory rollout

ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.

By Imee Dequito • 3 min read • Wed, 4th Dec 2024
Great Southern Bank enhances service with CXone Mpower
Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024