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UK shoppers prefer cheaper delivery over speed, survey finds
Artificial Intelligence

UK shoppers prefer cheaper delivery over speed, survey finds

Most UK shoppers would trade speed for savings, putting pressure on retailers to focus on free delivery, tracking and clear updates instead.

By Karen Joy Bacudo • 3 min read • 2 days ago
Oracle NetSuite launches SuiteSkills AI tools for customers
Data Analytics

Oracle NetSuite launches SuiteSkills AI tools for customers

More than 13,000 customers can now use the new tools to analyse data and trigger actions in NetSuite while keeping permissions unchanged.

By Mara Sugue • 4 min read • Last week
Watercare appoints Martine Watson as Chief Digital Officer
Unified Communications

Watercare appoints Martine Watson as Chief Digital Officer

The move comes as the utility prepares to oversee a $15.2 billion infrastructure pipeline across Auckland over the next decade.

By Mara Sugue • 4 min read • Last week
Zoom pushes AI tools to drive work from talk to tasks
Customer Relationship Management

Zoom pushes AI tools to drive work from talk to tasks

The push could help firms cut time spent on follow-up work as Zoom expands from meetings into AI tools for tasks, search and customer support.

By Mara Sugue • 4 min read • Last week
Personal AI agents now contact customer service teams
Digital Transformation

Personal AI agents now contact customer service teams

Six in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Cerebras to bring fast AI inference to Oracle cloud
Semiconductors

Cerebras to bring fast AI inference to Oracle cloud

The addition will give Oracle Cloud Infrastructure customers a faster option for AI agents, with Cerebras inference due in calendar year 2027.

By Mara Sugue • 3 min read • Last week
Baltic Assist says AI cuts junior jobs in Lithuania
Artificial Intelligence

Baltic Assist says AI cuts junior jobs in Lithuania

Routine back-office work is shrinking in Lithuania as AI lifts output per employee by about 50% and halves junior hiring at Baltic Assist.

By Sofiah Nichole Salivio • 4 min read • Last week
AtScale named OpenAI Select Partner to boost AI accuracy
Data Analytics

AtScale named OpenAI Select Partner to boost AI accuracy

Enterprise users may get more reliable AI answers as AtScale joins OpenAI's partner network to impose shared business definitions on metrics.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Harmony launches voice AI agent platform for sales teams
Customer Relationship Management

Harmony launches voice AI agent platform for sales teams

It aims to cut missed deals by automating complex sales calls, with early user Bright Car Finance reporting a 9% rise in closed business.

By Regine Laguilles • 4 min read • Last week
What it takes to make warehouse automation work
Robotics

What it takes to make warehouse automation work

Bottlenecks often shift to inbound and packing areas when a warehouse is automated without redesigning the surrounding processes and staffing.

By Rob Charles • 5 min read • Last week

Stories from Other Regions

Customer service stories

8x8 adds customer context tools across support channels
Customer Relationship Management

8x8 adds customer context tools across support channels

Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Bites raises USD $40 million to train deskless workers
Manufacturing

Bites raises USD $40 million to train deskless workers

The new money will fund US expansion and deepen its video-based platform for deskless staff, who often miss traditional corporate training.

By Karen Joy Bacudo • 5 min read • Today
Upstream Works launches Totalix via partner network
Software-as-a-Service

Upstream Works launches Totalix via partner network

The platform will be sold through more than 50 partners from December 1, aiming to cut contact centre changes to same-day tasks for customers.

By Regine Laguilles • 4 min read • Yesterday
QualityAI appoints Kenny Small as UK managing director
Digital Transformation

QualityAI appoints Kenny Small as UK managing director

UK firms moving AI into core operations are driving demand for testing and assurance, as QualityAI names Kenny Small to lead its business there.

By Mara Sugue • 4 min read • 2 days ago
Australian energy retailers turn to AI to cut costs
Digital Transformation

Australian energy retailers turn to AI to cut costs

With household power bills still under strain, retailers are automating routine queries to lower service costs without sacrificing human support.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Which AI Decisions Should Carry a Human Signature?
Data governance

Which AI Decisions Should Carry a Human Signature?

A missed safeguard can turn an automated campaign into a customer backlash, and one coupon error shows why humans must sign off on risky AI calls.

By Paris Lyu • 5 min read • Last week
NiCE Cognigy urges wider AI use across public services
Digital Transformation

NiCE Cognigy urges wider AI use across public services

Public bodies could cut admin and free staff for frontline cases if ministers back AI tools with stronger oversight and safeguards.

By Sofiah Nichole Salivio • 6 min read • Last week